Effective Date: August 2025
FCCPA 2019 Compliant
RC: 8695932
At WRNLY Private Company Limited by Shares (here in after, referred to as ‘WRNLY’), we strive to deliver reliable, high-quality talent matching services to our Clients. This Refund Policy outlines the conditions under which refunds may be granted, in line with the Federal Competition and Consumer Protection Act (FCCPA) 2019, as well as other applicable laws in Nigeria governing digital, technology and client services.
This Refund Policy applies to the following services provided by WRNLY:
1. Core Hiring Services
Talent Sourcing And Recruitment
Candidate/Talent Screening And Assessment
Job Matching And Placements
Employer-to-Talent Matching Algorithms And Systems
2. Platform Products
AI Assisted Vetting
AI Assisted Matching
Talent Management Dashboard And Tools
Hiring and Onboarding Flow
3. Employer Support Services
Workforce planning and consulting
Employer branding
Hiring and Onboarding Support
Support and Advisory
On-going Talent Management
Optional Custom Services such as special projects, talent replacement, or tailored programmes.
4. Talent Support Sevices
Career Coaching And Guidance,
Skill Development Programmes
5. Freelancer and gig worker support
Contract Management
Invoicing Management
Scheduling Tools
6. Value-Added Sevices
HR Outsourcing (payroll compliance, benefits administration)
Project-Based staffing
Executive Search/ Headhunting
Diversity and Inclusion Recruitment Programmes
EOR and Legal Compliance Support (via Networks): guidance and recommendations of
connections to handle employment compliance through trusted partners.
Event Hosting such as job fairs, networking events, workshops.
Software-as-a-Service (SaaS)
Cloud hosting
Digital platforms
Web/mobile applications
Refunds may be granted in the following cases:
A. Service Failure or Non-Performance.
A refund may be issued if:
The service delivered materially fails to function as advertised.
The user cannot access the service due to a technical fault attributable to the company.
The service uptime or performance significantly deviates from the Service Level Agreement (SLA).
A purchased feature or module is not delivered within the agreed timeframe.
B. Incorrect or Unauthorised Charges
Refunds will be provided where:
A customer is charged incorrectly.
A payment was made in error (e.g. duplicate transactions).
C. Cancellation Within Cooling-Off Period
In line with consumer protection guidelines, new users may cancel a subscription within 72 hours of purchase if they have not significantly used or benefited from the service.
Refunds will not be issued for:
Services already delivered in full (e.g., concluded consulting sessions, talent contracts in execution or already executed).
Subscription periods already used or partially used (except where service failure is proven).
Digital access, API keys, or licenses that have already been activated.
User/Client-side technical issues that do not originate from our system.
Custom-built software or bespoke solutions after development has begun, except where legally required.
Custom or bespoke software.
Failure to use the service due to customer’s internal system or network constraints.
If you are unsure whether your situation qualifies, contact us before assuming a refund is not available — we review each case individually.
To request a refund, customers must:
Contact our support team via support@wrnly.com within the valid refund window.
Provide proof of payment (e.g., transaction ID, receipt).
Clearly describe the issue and provide any relevant evidence (screenshots, logs, downtime reports).
We will acknowledge receipt within 48 hours and investigate the claim. Additional information may be required as will be communicated.
Refund Approval & Timeline
Once a refund is approved:
Refunds will be processed to the original payment method within 10–14 business days.
Bank or payment processor timelines may vary.
For prepaid subscriptions, only the unused portion may be refunded (pro-rated), depending on the nature of the service and applicable law.
For services covered by an SLA:
Refunds or service credits may be issued if uptime guarantees or performance thresholds are not met.
SLA credits may be applied to future billing cycles instead of cash refunds, depending on the customer’s contract.
This refund policy is designed to comply with:
FCCPA 2019 (Federal Competition and Consumer Protection Act)
NITDA Guidelines regulating data and digital service provision
Any other applicable regulations governing tech and digital commerce in Nigeria
We recognize your legal rights to refunds where goods or services are defective, misrepresented, or not delivered in line with contract terms.
For refund inquiries, please reach out to:
Email: support@wrnly.com
We are committed to fair, transparent user and client-oriented service delivery.
Questions or Concerns
If you have any questions about this Privacy Policy, how we handle your data, or wish to exercise your rights under the NDPA — reach out directly.